About us
Agility in Mind Ltd is a private company limited by shares incorporated in the United Kingdom with company number 7289974 and having a registered office at 17 The Market Place, Devizes, Wiltshire SN10 1HT (“we”/ “us”/ “our”/ “Agility in Mind”). We are a business agility transformation consultancy who help businesses by providing coaching, consulting and training services.
About our Privacy Policy
We respect your right to privacy and take seriously our responsibilities in relation to the processing of personal data. We do not collect or process personal data unnecessarily. This privacy policy (the “Policy”) together with our terms and conditions (the “Terms and conditions”) sets out important information about your rights in relation to the processing of your personal data, and the basis on which any personal data we collect from you, or that you provide to us, will be processed in connection with your use of this website (“our Site” or “the Site”) and/or the Agility in Mind services (the “Services”).
Controller
Under this Policy, and unless the circumstances otherwise require, we will be what’s known under the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) as the “controller” of the personal data you provide to us.
The information we collect
We will collect and process the following data about you for the following purposes:
Information you give us
Your Data. This is information about you that you give us by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you use our Site, register for or use our Services, search for a product, place an order on our Site, participate in discussion boards or other social media functions on our Site and/or when you participate in and respond to our emails or newsletters or phone calls.
The information you give us may include:
Identity Data: your full name, address, e-mail address, phone numbers and job title.
Financial Data: your company financial information, including bank account, billing contact email address and VAT number.
The information we collect about you
Public Data: publicly available data in order to create a more complete customer profile and provide a better customer support. “Public Data” is defined as information received from a third party such as Linked In and is subject to their privacy policy
Usage Data: information about your visit, including the full URL, click throughs to and from our site, products you viewed or searched for, page response times, length of visits to certain page, interaction on pages, phone numbers used to call us
No special categories of personal data: We do not require or collect any personal data that is your sensitive personal data or any special category of personal data under the GDPR, unless you decide to provide this information to us.
Cookies
What are cookies and why we use them
The Site may use cookies from time to time. “Cookies” are small text files which are stored by your browser on your computer and are normally used to gather statistical information and to analyse trends of use or access to a website. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies may be used to save your personal preferences so you do not have to re-enter them each time you access the Site.
What we do with your information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interest (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
We have set out below, in table format, a description of the ways we plan to use your personal data and the legal basis we rely only on to do so. We have also identified our legitimate interests where appropriate:
| Purpose / Activity | Type of Data | Legal Basis for Processing |
|---|---|---|
| To respond to your queries and to provide you with the information you request from us in relation to our products or Services | Identity Data Public data Usage Data | Necessary for our legitimate interests (to respond to new or existing customer queries and grow our business) Performance of a contract with you |
| To set up a Client Folder on our systems, including Kashflow for accounts | Identity DataFinancial Data | Performance of a contract with you |
| To provide the Services and perform our obligations arising from any contracts entered into between you and us | Identity DataFinancial Data Public Data Usage Data | Performance of a contract with you |
| To manage payments, fees and charges and to collect and recover money owed to us | Identity DataFinancial Data | Performance of a contract with you. Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you, including notifying you about changes to the Services, our Terms and Conditions or Privacy Policy | Identity DataFinancial Data
Public Data |
Performance of a contract with you. Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services) |
| To provide you with information about goods and services we offer that are similar to those that you have already purchased or enquired about | Identity DataUsage data | Necessary for our legitimate interests (to develop our products or Services and grow our business) |
| Where you have given us your consent to do so, to provide you with information about other goods or services we feel may interest you | Identity DataPublic Data
Usage Data |
Consent |
| To administer and protect our business, our Site, the Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes | Identity DataPublic Data
Usage data |
Necessary for our legitimate interests (for running our business and as part of our efforts to keep our Site and the Services safe and secure) |
| To use data analytics to improve or optimise our Site, Services, marketing, customer relationships and experiences | Usage data | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Site and the Services updated and relevant, to develop and grow our business and inform our marketing strategy) |
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at accounts@agility.im. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with this Policy, where this is required or permitted by law.
How long we keep your information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means that the period of time for which we store your personal data may depend on the type of data we hold. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, we may hold personal data as needed for our accounting or tax compliance purposes for a period of 6 years or for 5 years where needed for our compliance with anti-money laundering regulations. For more information about our data retention policies please contact us at accounts@agility.im
Disclosure of your information
We do not sell your personal information (or Your End Customer Data) to third parties for marketing purposes. We may disclose information to third parties if you consent to us doing so as well as in the following circumstances:
You agree that we have the right to share your personal information with the following recipients or categories of recipients.
Selected third parties including:
business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you in relation to the Services, including but not limited to:
Stripe for payment by credit card if you book a course online through our website. Please be aware of the Stripe Privacy Policy
Paypal for payment for a course if you book online through our website. Please be aware of the PayPal Privacy Policy
Scrum.org to register individuals for their assessment if you have attended Certificated Scrum.org training delivered by us. Please be aware of the published Scrum.org Privacy Policy
Scaled Agile to register individuals for their assessment if you have attended Scaled Agile training delivered by us. Please be aware of the published Scaled Agile Privacy Policy
BCS, Chartered Institute for IT to register individuals for their assessment if you have attended the BCS Foundation Certificate in Agile. Please be aware of the published BCS Privacy Policy
Agility.ac, to register delegates who attend our training courses to send out course information.
Where we have your consent to do so, email marketing service providers, including MailChimp, to send information to you from time to time by email about promotions, competitions, updates and new products or services that may be of interest to you;
Analytics and search engine providers that assist us in the improvement and optimization of our Site such as to Google.
We will disclose your personal information to third-party recipients.
If Agility in Mind are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any law, legal obligation or court order, or in order to enforce rights under the GDPR or to apply our Terms and Conditions and other agreements.
To protect our rights, property or safety, our customers, or others. This includes exchanging information with other companies and organisations for the maintenance and security of the Site and Services.
International Transfers
Personal Data may be transferred to our trusted partners and service providers who maintain their servers outside of the European Economic Area (“EEA”), where the privacy and data protection laws may not be as protective as those in your jurisdiction. This is only for the purposes of providing, and to the extent necessary to provide, the Services to you. There are special requirements set out under Chapter V of the GDPR (with which we would comply) to regulate such data transfers and ensure that adequate security measures are in place to safeguard and maintain the integrity of your personal data on transfer. For more information about this and the safeguards in place relating to the transfer, please contact us by email: accounts@agility.im
Security Measures
Acknowledgement and Disclaimer
We take our security responsibilities seriously, using the most appropriate physical and technical measures and require our hosting partner to use the same standard of care. Unfortunately, the transmission of information via the internet is not completely secure. Although we will always do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. These are described in more detail below.
Your Personal Data and Your Rights
Accessing your Personal Data
You may request access at any time to a copy of the personal data we hold about you. Any such request should be submitted to us in writing and sent to accounts@agility.im We will need to verify your identity in such circumstances and may request more information or clarifications from you if needed to help us locate and provide you with the personal data requested. There is usually no charge applied to access your personal data (or to exercise any of the other rights). However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee. Alternatively, we may refuse to comply with your request in these circumstances.
Right of Restriction
You may restrict us from processing your personal data in any of the following circumstances:You have contested the accuracy of the personal data we hold on record in relation to you or for a period of time to enable us to verify the accuracy of the personal data;
The processing of your personal data is unlawful and you request the restriction of the use of personal data instead of its erasure;
We no longer require your personal data for the purpose of processing but you require this data for the establishment, exercise or defence of legal claims; or
Where you have contested the processing (under Article 21(1) of the GDPR) pending the verification of our legitimate grounds.
Corrections or Erasure (Right to Rectification and Right to Be Forgotten)
If we hold personal data concerning you which are no longer necessary for the purposes for which they were collected or if you withdraw consent for us to process your personal data, you can request the deletion of this personal data. This right, however, will not apply where we are required to process personal data in order to comply with a legal obligation or where the processing of this information is carried out for reasons of public interest in the area of public health. If the personal information we hold about you is inaccurate, you may request to have your personal information updated and corrected. To do so at any time, please contact us by email at accounts@agility.im
Your Right to Object
You have the right to object to the processing of your personal data at any time:
For direct marketing purposes
For profiling to the extent it relates to direct marketing
Where we process your personal data for the purposes of legitimate interests pursued by us, except where we can demonstrate compelling legitimate grounds for this processing which would override your interests, rights, and freedoms or in connection with the enforcement or defence of a legal claim
To exercise your right to object at any time, please email accounts@agility.im Should this occur, we will no longer process your personal data for these purposes unless doing so is justified by a compelling legitimate ground as described above. For more information about our marketing practices, please see the Marketing Communications section below.
Data Portability
Where we process your personal data by automated means (i.e., not on paper) and this processing is based on your consent or required for the performance of a contract between us, you have the right to request from us a copy of your personal data in a structured, commonly used machine-readable format and, where technically feasible, to request that we transmit your personal data in this format to another controller.
Profiling
Agility in Mind do not use automated decision making.
Personal Rights
The rights described in this section are personal rights and are exercisable only by the individual person (or data subject) concerned. If we receive any such request or communication directly from your customers and/or in relation to Your End Customer Data, we will refer the matter to you and cooperate in providing such reasonable assistance as may be required to enable you, as a controller, to respond to the matter.
Marketing Communications
We will not use your data to send marketing communications to you about promotions, competitions, updates and new products or services that may be of interest to you, unless we have your permission to do so.
Your Right to Object
You have the right to object to the processing of your personal data for our marketing purposes. To object or if you change your mind at any later time, you can withdraw your consent to the processing of your personal data for such marketing purposes by contacting us at accounts@agility.im You may also opt out of receiving marketing communications at any time by selecting the unsubscribe option when you receive an electronic marketing communication from us. The withdrawal of your consent will not impact upon the lawfulness of processing based on your consent prior to the withdrawal.
We use MailChimp as a marketing service provider
Some of our communications may be sent by email using MailChimp. MailChimp’s servers and offices are located in the USA so if you choose to receive marketing communications from us by email, this means that your personal data may be transferred to, stored, or processed in the USA and you consent to the transfer, storing and processing of your personal data in this way. MailChimp participates in and has certified its compliance with the EU-US Privacy Shield Framework. A copy of Mailchimp’s privacy policy is published at MailChimp’s Legal Policies.
Third Party Material
We always endeavour to deal with vendors and other third parties who are GDPR compliant or, in the case of the third parties located outside of the EEA, who are certified as compliant with the EU-US Privacy Shield, as applicable, or who have adequate security measures in place to safeguard the security of personal data. That said, we, our employees, agents, holding company and subsidiaries, accepts no liability howsoever arising for the content or reliability of any third-party materials or websites referenced by hyperlink or other means on the Site or for the data collection and use practices or security measures used by such third parties. If you submit personal data to any of those sites, your personal data is governed by their privacy policy. We encourage you to carefully read their privacy policies.
Changes to this policy
Any changes made to this Policy from time to time will be published at the Site.Any material or other change to the data processing operations described in this Policy which is relevant to or impacts on you or your personal data will be notified to you in advance by email. In this way, you will have an opportunity to consider the nature and impact of the change and exercise your rights under the GDPR in relation to that change (e.g., to withdraw consent or to object to the processing) as you see fit.
Questions or Complaints
Should you have any queries or complaints relating to this Privacy Policy, please contact us at:
Agility in Mind Ltd
17 The Market Place, Devizes, Wiltshire SN10 1HT United Kingdom
email: accounts@agility.im
agility.im
Supervisory Authority
We are committed to complying with the terms of the GDPR and to the processing of personal data in a fair, lawful and transparent manner. If, however, you believe that we have not complied with our obligations under the GDPR, you have the right to lodge a complaint with the Office of the Data Protection Commissioner.
Effective Date of this Policy: 21st November 2023